Mazda Service from Waters - Car Servicing in Hatfield, Hertford, Stevenage, Winchmore Hill, Lea Valley, St Albans, Letchworth, Hemel Hempstead

Dear Customer,

The Waters Group is a well established dealership network operating over 13 sites across Hertfordshire and North London. With significant growth and development to the business we offer our customers a welcoming local dealership service. Waters offer new and quality used Peugeots, Renault’s and Mazda’s, together with friendly and helpful aftersales care for your car’s future requirements.

At Waters we are committed to ensuring our customers enjoy a positive motoring experience. Whether it be a purchase of a new car or booking a service or a MOT. Our customers are at the heart of our business and we at Waters want our customers to have the best experience in town.

Through feedback from our customers Waters have committed to providing the following:

•	Waters will offer a friendly warm welcome to all customers. We will ensure prompt attention on arrival, comfortable seating and refreshments to enjoy.
•	Waters will invite the customer to test drive the vehicle of interest, allowing the customer to put themselves in the driving seat!
•	Waters will ensure our team has the correct level of product information and knowledge to assist you with the vehicle of interest.
•	Waters will guarantee our customers are updated on progress with the delivery of their vehicle - keeping in touch with every step of the way!
•	Waters will ensure our new vehicle customers will receive a follow-up courtesy telephone call 24 hours after the delivery of their new vehicle to confirm that the customer is fully satisfied with their purchase and their buying experience.
•	Waters will ensure our aftersales customers will receive a follow-up courtesy telephone call 24 hours after visiting the aftersales department.
•	Waters will ensure our customers are shown the location of the aftersales reception, made aware of the services we offer and the process for booking future services/MOT’s.

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